Data Deletion Instructions

Requesting Deletion

You can ask MemoryPing to delete the personal data connected to your account and use of our reminder and memory assistant. This page provides the public user-data deletion instructions for people who use MemoryPing through WhatsApp, Telegram, our website or dashboard, and other supported messaging platforms.

You do not need to purchase a subscription to submit a deletion request. We may need to verify that you control the relevant account before deleting information so that another person cannot delete your data without authorization.

What Data May Be Deleted

Depending on the features you used and the information associated with your account, a verified deletion request may cover:

• reminders and reminder history;
• tasks, notes, categories, and completion records;
• scheduling information, dates, times, recurrence rules, and time-zone settings;
• user preferences, personalization settings, and feature choices;
• WhatsApp account associations, including the phone number or platform identifier linked to MemoryPing;
• stored conversation metadata, message identifiers, timestamps, and delivery information;
• stored message or reminder content associated with your account; and
• other account-related information held by MemoryPing.

Deleting your MemoryPing data does not delete your WhatsApp, Facebook, Meta, Telegram, or other third-party platform account. Those accounts and any data held independently by those providers are governed by their own deletion processes and privacy policies.

Option 1: Request Deletion by Email

Send an email to [email protected] using the following details:

• Subject: Data Deletion Request
• Account information: include the WhatsApp number associated with your MemoryPing account, including the country code.
• Request: clearly state that you are requesting full deletion of your MemoryPing account and associated personal data.

Option 2: Request Deletion Through WhatsApp

Contact MemoryPing through the registered WhatsApp business number you use for the Service and send a message requesting account deletion. Clearly state that you want your MemoryPing account and associated personal data deleted.

We may reply with a verification step or ask you to confirm the request from the WhatsApp number associated with the account. This helps us protect your data from unauthorized deletion requests.

Processing Time

Verified deletion requests are typically processed within 30 days. If we need more information to identify the account or verify ownership, the processing period begins once verification is complete. We will let you know if applicable law permits or requires additional time.

Confirmation

Once deletion has been completed, MemoryPing will send confirmation through the email address or messaging channel used for the request. After deletion, your reminders and account information may no longer be recoverable, and you may need to create a new account if you use MemoryPing again.

Exceptions and Limited Retention

Some information may be retained when required or permitted for:

• compliance with applicable law, court orders, tax rules, or regulatory obligations;
• security investigations and protection of users or the Service;
• fraud prevention, abuse detection, and enforcement of our agreements;
• resolving disputes or establishing, exercising, or defending legal claims; or
• limited backup retention until data is overwritten through our normal backup cycle.

Any information retained for these purposes will be limited to what is reasonably necessary, protected from ordinary use, and kept only for the applicable retention period. Where appropriate, information may be de-identified instead of retained in identifiable form.

Questions About Data Deletion

If you have questions about this process, your request status, or the personal data associated with MemoryPing, contact:

MemoryPing Privacy Support
[email protected]

For additional information about how MemoryPing handles personal data, read our Privacy Policy.