Privacy Policy

1. Information We Collect

We collect information you provide, information created while you use the Service, and limited technical information needed to operate and protect it.

• Account and contact information: your name, display name, username, messaging-platform user or chat identifier, phone number, and other account details you choose to provide.
• Reminder and memory content: messages and instructions you send to MemoryPing, reminder titles or descriptions, notes, schedules, recurrence rules, due dates, timestamps, time zone, completion status, categories, and related context.
• Preferences and usage information: language, notification and personalization preferences, interaction history, feature usage, and feedback that help the Service respond appropriately.
• Shared reminder information: identifiers and reminder content you provide when asking MemoryPing to remind another person. You are responsible for having the right to provide that information.
• Transaction information: if you purchase a paid feature, we may receive subscription status, plan, transaction identifiers, and limited billing metadata. Payment-card or banking credentials are handled by the payment provider and are not stored by MemoryPing.
• Technical and security information: IP address, browser and device information, session identifiers, webhook and delivery status, error records, and security logs.

2. How We Use Information

We use information to:

• create, schedule, deliver, update, search, and manage reminders and memories;
• understand natural-language requests and personalize responses, timing, and preferences;
• link supported messaging accounts and maintain your account and dashboard;
• send service messages, reminder notifications, confirmations, and support replies;
• process subscriptions and maintain usage entitlements;
• monitor reliability, prevent abuse, troubleshoot errors, and secure the Service;
• improve features and evaluate the quality of reminder understanding; and
• comply with law, enforce our terms, and protect users, MemoryPing, and others.

3. WhatsApp and Meta Data

MemoryPing uses the Meta WhatsApp Business Platform to receive messages from you and send reminders and service communications. When you interact with MemoryPing on WhatsApp, Meta may provide us with your WhatsApp phone number or identifier, profile information made available through the platform, message content, message identifiers, timestamps, and delivery or read status.

We use WhatsApp data only to provide, support, secure, and improve the features you request, including linking your account, understanding reminder instructions, and delivering reminders. Our handling of this data is also subject to applicable Meta and WhatsApp platform requirements. WhatsApp and Meta process information under their own terms and privacy policies; their practices are not controlled by MemoryPing.

You may stop WhatsApp communications by sending STOP or another supported opt-out instruction. Transactional or account communications may continue on another platform you use unless you separately disable them or delete your account.

4. AI and Natural-Language Processing

MemoryPing may use automated natural-language processing, machine learning, or third-party AI services to interpret reminder requests, resolve dates and times, classify content, and generate helpful responses. This processing may involve sending the text you provide and limited relevant context to a service provider.

Automated processing can make mistakes. You should review MemoryPing's confirmation and verify reminders involving health, safety, finance, legal obligations, travel, medication, or other important matters.

5. Data Storage and Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, alteration, disclosure, or destruction. These measures may include access controls, authenticated service connections, signed webhook validation, secure session controls, backups, and monitoring.

No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security. The Service and its providers may process or store information in countries other than your own, where privacy laws may differ. Where required, we use appropriate safeguards for such transfers.

6. Third-Party Services

We disclose information only as needed to operate the Service, complete a transaction, comply with law, or protect rights and safety. Service providers are permitted to process information for the services they provide to us. Relevant categories may include:

• Messaging platforms: Meta and WhatsApp, Telegram, and future platforms you choose to connect;
• AI and language-processing providers: providers used to interpret requests or generate responses;
• Infrastructure providers: hosting, databases, monitoring, security, and communications services; and
• Payment providers: Razorpay or another disclosed provider when you purchase a subscription.

We may also disclose information if required by law or a valid legal process; to investigate fraud, abuse, or security incidents; to protect a person's safety or legal rights; or as part of a merger, financing, acquisition, or sale of assets, subject to appropriate confidentiality and notice where required.

7. User Rights and Data Deletion

Depending on where you live, you may have rights to access, correct, export, restrict or object to certain processing of, or delete your personal information. You may also withdraw consent where processing is based on consent and lodge a complaint with your local data-protection authority.

To request access or deletion, follow our Data Deletion Instructions or email [email protected] from or with the contact information associated with your account. Use the subject "Data Deletion Request" for deletion requests and identify the WhatsApp phone number, Telegram username, or account identifier concerned. We may ask you to verify account ownership before acting on a request.

After verification, we will delete or de-identify the information associated with your account unless retention is required for security, fraud prevention, legal compliance, dispute resolution, or legitimate recordkeeping. We will respond within the period required by applicable law.

8. Data Retention

We keep account information, reminders, message content, schedules, preferences, and related records while your account is active and for as long as reasonably necessary to provide the Service. Retention periods depend on the type of information, why it was collected, user settings, operational needs, and legal requirements.

Delivery and security logs may be kept for a limited period to maintain reliability and prevent abuse. Transaction and subscription records may be retained as required by tax, accounting, or other law. Deleted information may remain temporarily in restricted backups until those backups are overwritten through our normal cycle.

9. Children's Privacy

MemoryPing is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If local law requires a higher minimum age to consent to online services, users below that age may use MemoryPing only with authorization from a parent or legal guardian. If you believe a child provided information without appropriate consent, contact us so we can investigate and delete it.

10. Changes to This Policy

We may update this Privacy Policy as the Service, platforms, or legal requirements change. We will post the revised policy here and update the effective or last-updated date. If a change materially affects how we use personal information, we will provide additional notice through the Service or another appropriate channel when required.

11. Contact Information

For privacy questions, rights requests, complaints, or data-deletion requests, contact:

MemoryPing Privacy Support
[email protected]